Monday, October 20, 2014

Conservice Payment Resolution Team

Written by Russell Butler and Heather Mickelson

One of the best things about having a Super Bowl-winning team, is the bragging rights that come along with it. By choosing Conservice, you've gained bragging rights by choosing to partner with The Utility Experts®.

Conservice is the nation’s largest utility management and billing company with just over 1.4 million units. We offer a suite of solutions to help you better manage your utilities. One of these solutions is SyNERGY. 

SyNERGY receives utility provider bills on behalf of our clients. The bills go through several quality control checks to ensure the information is accurate. After each bill has been audited, Conservice will request funds from the client to pay the provider bill. There are multiple teams on SyNERGY that make this process successful, including the Payment Resolutions team.

The Payment Resolutions team researches late fees, deposits, balances, and credits that appear on provider bills. Each of the issues is resolved by one of our utility experts to ensure the amount paid by our clients is correct. In May 2014, the team exceeded expectations and resolved all provider bill issues within three days of notification. By doing so, we ensure that the amounts our clients were paying were correct and they weren’t paying any extra fees. 

We value the opinions of our clients and often ask for feedback on how we could better our service. Over the past year, our Payment Resolution team has received very positive feedback. Clients are happy with the results provided and trust Conservice to get the job done. 

Like the winning Super Bowl team, Conservice works hard each day to reach both our goals, and the goals of our clients. We like helping our clients feel like they have something to brag about. 

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