Tuesday, February 26, 2013

Rate and Procurement Experts at Conservice Find over $450,000 in Savings for National Property Owner in February 2013


The utility experts at Conservice are continually working hard to help our clients save money and reduce utility expenses. In the last month, the rates department performed a rate analysis for a nationwide property owner. Conservice found opportunities for dozens of communities to move to a more optimal provider rate schedule with at least one of their utility providers. These moves will save the company over $300,000 annually.  This is on top of a $60,000 refund check already obtained after Conservice identified a utility provider that was using an incorrect rate.

This same customer, earlier this month, signed a contract with a deregulated California gas supplier via the Conservice OPTIMyZE program. This deal alone is anticipated to save the customer $100,000 annually.

The rates department performs rate audits annually for each client on our utility management (SyNERGY) program. This involves a thorough review of a portfolio’s current water, sewer, gas and electric rates that are then cross referenced against the utility rates for which each community is eligible. When better rates are found, Conservice will calculate the difference and make a recommendation to the client.

Additionally, the OPTIMyZE procurement team is able to negotiate reduced energy rates for apartment communities in deregulated markets. The team actively monitors the energy markets, seeking opportunities that maximize savings for clients in those areas. 

Monday, February 11, 2013

Press Release: Iluminar Energy is a Top REP in Texas According to Public Utility Commission’s Complaint Scorecard


Logan, UT – February 11, 2013 - Iluminar Energy, a Retail Electric Provider in Texas owned and managed by Conservice Utility Management and Billing, continues to provide superior customer satisfaction to its customers. A recent report from the Public Utility Commission ranked Iluminar among the top Retail Electric Providers in Texas according to their Complaint Scorecard.
The Complaint Scorecard, which can be viewed here, provides consumers with a ranking of 46 Retail Electric Providers in terms of customer satisfaction.  Retail Electric Providers with over 2,500 residential customers were eligible to be on the list and were given a score based on the last six months of complaint data. The score was based on each Retail Electric Provider’s total number of complaints divided by their total number of customers. This ratio was then compared to the entire market.  All 46 REPs were given a score between 1 (Lowest Complaint Rate) and 5 (Highest Complaint Rate) to help determine the overall rankings.
Iluminar earned a score of 1, which helped the company land in third place on the overall list. This means Iluminar’s complaint rate was lower than 43 out of 46 REPs in Texas.  Conservice and Iluminar Energy strive to provide superior customer service to their customers, and will continue providing support and resolving consumer concerns to stay at the top of this important list.