Why are we the utility experts? There are a lot of reasons, but understanding the top six ways we manage our clients' utility expenses through SyNERGY may give you a better idea.
Accurate Setup of all Accounts into our System
a community goes live on the SyNERGY program, the Conservice setup team gathers
every common area and vacant account from the community and enters it into the Conservice
system. The team contacts the community and gets all the relevant information
needed to begin processing the bills.
Advanced Utility Processing
An expert group with an accuracy
rating of over 99% processes each bill. This group separates charges and
adjustments, and makes phone calls on odd charges to help maintain accuracy.
This is all done on a daily basis to keep all of the client’s bills up-to-date
and accurate within the Conservice system.
After bills are processed, a highly trained
team looks into each and every variance generated to confirm accuracy. This
team will also contact utility providers and clients to sort out any problems
or variances that occur with charges, usage, or other billing adjustments.
guarantees on time and precise payments. The funding team handles every aspect
of the payment process. The team quickly requests funds from clients and then
accurately applies the payments to thousands of different accounts, all to
avoid late fees or disconnect notices.
When a late fee or disconnect is
applied to an account, a team of highly detailed individuals investigates the
charge. This team will look into any deposit requirements and late fee
policies, and do back research to determine where the fee came from and how it
originated. The team will also look at balances carried forward from previous
bills to make sure that the correct payments are being made.
SyNERGY Managers and Customer Service
prides themselves on providing exceptional customer service. The SyNERGY
Managers meet that need for our SyNERGY clients. Once a community has begun the
SyNERGY process, the managers are available for every concern a community
manager may have, from looking into usage or variances, to answering questions about
the SyNERGY process. They remain a first point of contact for the communities.